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Employment relations[ edit ] Refusal to recognise unions[ edit ] In the early years, when Ryanair had a total of employees who each had shares in the company, there was an agreement that staff would not join a labor union on the basis that they would have influence on how the company was run.
Whilst Ryanair announced in December that they would recognise pilots unions, the company still refuses to recognise or negotiate with any union for cabin crew. Ina former Ryanair captain was awarded financial compensation by an employment tribunal in London after being fired for handing out a union form to a cabin crew member while on duty.
Ryanair protested about the raid. This came in the wake of protests from Danish unions regarding employment conditions. The British Civil Aviation Authority CAA urged the company to compensate the affected passengers under EU Regulationbut Ryanair stated it would refuse to accept any claims for compensation.
It also charges for extra services like checked-in luggage and it offers food and drinks for purchase as part of a buy on board programme. Ryanair faced criticism over the ambiguous nature of these changes. This allows the airline to save on aircraft costs and enables faster cleaning and security checks during the short turnaround times.
The Economist wrote that Ryanair's "cavalier treatment of passengers" had given Ryanair "a deserved reputation for nastiness" and that the airline "has become a byword for appalling customer service Init refused to provide wheelchairs for disabled passengers at London Stansted Airport, greatly angering disabled rights groups.
In Julya year-old woman, Frances Duff, who has a colostomywas refused permission to bring her medical kit on board, despite having a letter from her doctor explaining the need for her to carry this with her, and was asked by Ryanair boarding staff to lift up her shirt in front of fellow passengers, to prove that she had a colostomy bag.
Duff had previously attempted to contact Ryanair on three occasions to inquire about their policy on travellers colostomy bags, but each time no one had answered the phone after half an hour. An early day motion in the British Parliament put forward in criticised Ryanair for this reason and called on the company to provide customers with a means to contact the company by email.
Speaking at the company's AGM, chief executive Michael O'Leary said that the airline needed to "stop unnecessarily pissing people off". Kenny Jacobs, Ryanair's chief marketing officer, said: It's a group of customers that we want to get closer to".
Flights were cancelled with very little notice, sometimes only hours before departure. People who had already taken outbound flights were left with no flight home. Ryanair said that the cancellations aimed "to improve its system-wide punctuality"  which had dropped significantly in the first two weeks of September, which the airline attributed to "ATC capacity delays and strikes, weather disruptions and the impact of increased holiday allocations to pilots and cabin crew".
In truth, bottom place was shared with Vueling. Ryanair responded as follows. The story subsequently made headlines in the media for several days and drew attention to Ryanair's announcement that it was removing check-in desks from airports and replacing them with online check-in.
Eight days later O'Leary eventually admitted that it was a publicity stunt saying "It is not likely to happen, but it makes for interesting and very cheap PR".
One of their advertisements used a picture of the Manneken Pisa famous Belgian statue of a urinating child, with the words: Low fares have arrived in Belgium.
Ryanair was ordered to discontinue the advertisements immediately or face fines.INDIA. On the domestic front, India remained the fastest growing major economy in the world, after surpassing China last year. Gross Domestic Product growth rate was % for FY , supported by strong consumption growth and government spending.
Note changing Sectoral composition of India economy since independence.
Composition – Services – Steady significant Increase (was more marked after reforms), Industry – Less marked increase (stagnated after reforms), Agriculture Significant Decline.
Patterns in the above graph explain inequity of Indian growth story. With oil prices low, airlines are rethinking the use of hedging to lock in their costs for fuel, the industry’s second-largest expense after labor, a strategy .
Report of Tony Tyler on the Air Transport Industry, IATA AGM, Dublin, 2 June Geneva - The International Air Transport Association (IATA) forecasts global industry net profit to rise to $ billion in , an improvement from the $ billion expected net profit in (revised from a $ billion forecast in June).
Highlights of expected performance include. As mentioned previously fuel hedging is the strategy that airlines use to control their fuel costs in a market where fuel prices can be quite volatile. Many airlines hedge fuel and many airlines don’t.