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This publication is available at https: Foreword As the Chief Executive of HM Revenue and Customs, I am delighted to introduce this business plan, which sets out what we are going to deliver over the next two years. The scale of our work is huge, as we serve almost every individual and every business in the UK.
This plan builds on some really big achievements of which everyone in HMRC should be rightly proud. The government has allowed us business plan sample uk customs reinvest some of the efficiency savings we are making. The decision to invest in us is a huge vote of confidence in HMRCin what we are doing and how we are doing it.
Our achievements in recent years show how HMRC and our people are serving our nation with expertise, commitment and increasing effectiveness. We know that most taxpayers want to comply with their obligations and we must make it as easy as possible for this honest majority to get their taxes right, as it helps free up our compliance teams to focus on those who really are trying to cheat the system.
Because the needs and expectations of our customers continue to change, we must change as well by truly putting customers at the heart of everything we do. All of this will have big implications for our people: That is why we are embarking this year on a nationwide face-to-face conversation with our people about how we are building our future.
Beginning in May, we will be rolling out the biggest internal communications initiative that we have ever undertaken across the country, ensuring that everyone has the chance to hear about our future, to discuss it and to have a say in how we build it. We need to do all this while continuing to deliver the expectations that ministers have placed on us.
We will work hard to demonstrate those qualities and ensure we collect the taxes that are due under the law. Things will change as we implement this plan. But it is right that we have clarity of purpose and direction in building our future for our customers and for the UK.
What we do and how we do it 2. We help the honest majority to get their tax right and make it hard for the dishonest minority to cheat the system. As an effective, efficient and impartial tax and payments authority we are making a real difference to the UK at a crucial time.
International trade is currently worth billions of pounds a year to the UK economy, and we play our part by making it as easy as possible for industry and business to trade. We also work with a number of other government departments to help deliver their objectives, for example in collecting student loans and in enforcing the National Minimum Wage.
We have high expectations that our performance this year will match or exceed what we achieved last year. Improve the service that we give our customers We handled This is new speech recognition technology that reacts to what the caller says, instead of asking them to select an option by pushing a button on their phone.
Early indications are that compared to the previous system, ITA is helping customers get through to the right place more quickly. We also cleared UK tax credits and Child Benefit claims and changes of circumstance in an average of Over the same period, we cleared international claims and changes of circumstance in an average of Our performance on post turnaround times also continued to improve.
From April to Februarywe cleared We are also making good progress in improving the service that we give our customers. Make sustainable cost savings We have achieved significant cost reductions since Efficiency and productivity improvements will have enabled staff reductions of more than 12, by to At the same time we are continuing to improve performance in collecting additional compliance revenues and tackling fraud, error and debt.
We have developed career pathways for people working in operational delivery, tax policy and programme and project management, and introduced a number of formal operational delivery qualifications.
This has encouraged staff to build their professional capability and improve services for our customers. We have also developed resources to help us improve our leadership and management capability.
We have developed a number of ways in which people can progress through the organisation - from our Spring School for more junior grades to the Ascend programme for those aspiring to become part of the Senior Civil Service.Create your own business plan Business planning has never been easier.
With complete sample plans, easy financials, and access anywhere, LivePlan turns your great idea into a great plan /5(4).
The business plan consists of a narrative (body) and financial worksheets. Work through the sections in any order that you want, except for the Executive Summary, which should be done last. Business customs are largely similar to those in the U.S.
and practically all business people speak excellent English. Norwegian business people tend to travel extensively, so meetings should be scheduled well in advance. If our sample plan isn't exactly what you are looking for, explore our free business plan template.
Or, create your own custom business plan easily with LivePlan. Bplans is owned and operated by Palo Alto Software, Inc., as a free resource to help entrepreneurs start and run better businesses. FCFASA FIVE YEAR BUSINESS PLAN – Customs Strategic Plan, the SADC Regional Indicative Strategic Development Plan (RISDP) and the SADC Protocol on Trade.
Internally this Plan is informed by the Constitution of FCFASA, the priorities of the members and the work-to-. The key to successful exporting is having a written strategic export plan. This article provides an introduction and sample export plan outline that can be customized for your own use.
Start by viewing My Export Plan, the third of three videos in our Get Ready to Export set. The video highlights the essential elements of a solid exporting business plan: identifying your product or service.